Promotion of Access to Information Act
PAIA Manual
Prepared under section 51 of PAIA · Last updated 10 September 2026
This manual describes the records held by Retune Holdings (Pty) Ltd and its trading divisions, including Retune Assemble, and explains how to request access under the Promotion of Access to Information Act 2 of 2000 (PAIA). Access remains subject to PAIA, POPIA and other applicable law.
1. Company and Information Officer details
- Registered entity
- Retune Holdings (Pty) Ltd
- Registration number
- 2020/941028/07
- Trading division
- Retune Assemble
- Physical and postal address
- 1718 Eremomela Avenue, Montana Tuine, City of Tshwane, South Africa
- Information Officer
- Fanny Gonyane
- Information Officer registration
- 2026-066471
- Telephone
- 072 596 4616
2. PAIA Guide
The Information Regulator publishes a guide explaining how to use PAIA, the remedies available and the contact details of bodies from which records may be requested. It is available from the Information Regulator’s PAIA page.
3. Records available without a formal PAIA request
Information intentionally published on this website may be viewed without a formal request, including service descriptions, public contact details, this manual and the Privacy Notice. Other records are not automatically available merely because they appear in a category below.
4. Categories of records held
Corporate and statutory
Company registration, governance, policies, licences, tax, B-BBEE, regulatory and compliance records.
People and recruitment
Applications, CVs, qualifications, personnel, contractor, training, performance and health-and-safety records.
Clients and projects
Proposals, contracts, briefs, plans, fieldwork records, survey administration, evidence, reports and correspondence.
Finance and procurement
Accounting, banking, invoices, insurance, assets, supplier, procurement and audit records.
Information and technology
Website, database, access-control, incident, security, privacy, backup and service-provider records.
Communications and intellectual property
Marketing material, brand assets, business correspondence, research outputs and intellectual-property records.
5. Applicable legislation
Records may be kept under legislation including, where applicable, the Companies Act, Income Tax Act, Tax Administration Act, Value-Added Tax Act, Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act, Unemployment Insurance Act, Compensation for Occupational Injuries and Diseases Act, Occupational Health and Safety Act, Broad-Based Black Economic Empowerment Act, Electronic Communications and Transactions Act, POPIA and PAIA. This is not an exhaustive list.
6. How to request a record
- Use the prescribed PAIA Form 2.
- Describe the requested record clearly, identify the right you seek to exercise or protect, and explain why the record is required for that purpose.
- Include proof of identity and, if acting for someone else, proof of authority.
- Send the completed request to the Information Officer by email or to the address listed above.
Any prescribed request or access fee will be communicated before processing where applicable. The Information Officer will respond within the period required by PAIA, ordinarily 30 days, subject to a lawful extension. The response will state the decision and, where relevant, access arrangements or reasons for refusal.
7. Grounds for refusal and remedies
Access may be refused on grounds in PAIA, including protection of another person’s privacy, confidential commercial information, safety, legally privileged material, research information or records whose disclosure is prohibited by law. A record may be severed so that any part not protected can be disclosed.
If you are dissatisfied, you may use the remedies described in the Information Regulator’s PAIA Guide, apply to a court where appropriate, or submit the prescribed complaint form available on the Information Regulator’s PAIA forms page.
8. Personal-information processing
Retune processes personal information about applicants, workers, contractors, clients, suppliers, website visitors and other business contacts. The information, purposes, recipients, possible cross-border processing and safeguards are described in the Privacy Notice. Appropriate technical and organisational measures are used to protect confidentiality, integrity and availability.
9. Availability of this manual
This manual is available free of charge on the Retune Assemble website, at the company’s principal place of business during reasonable business hours, and from the Information Officer on request. A requester may print or save this web page as a PDF using their browser.